23.0.1 Windows 10: Screen goes black frequently
23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document
Stephen
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Stephen
commented
That took a long time to respond
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ritika patel(Illustrator team)
commented
Hi Stephen,
Thanks for reporting the issue. It would be helpful if you could share the file with us at sharewithai@adobe.com along with the link of this thread.
Please share the answer to the below questions along with the file-
Is this specific to a file?
where were you saving the file on a network location or locally?
Where you connected to some VPN?Regards,
Ritika
Illustrator team -
Gary
commented
Same problem (Windows 10).
Goes black after saving a larger file type. Comes back to normal momentarily. -
Christian
commented
I have the same problem. Usually its when I open a file and a light gray pop up says something to the extent of "large files/images". Shortly after, when I click on something to drop it down (Ex. "File" when I go to save") everything is black on it, and will only show when I put my courser over it. I have not been able to recover once this happens, and I am forced to Force Quit the program (On Windows 10)