Enaldi
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77 votes157 comments · Illustrator (Desktop) Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
Hi,
Thanks for reporting the issue .
We have fixed the bug which was orignally reported but it seems some users are still facing the issue.We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .
2)Please try the below mentioned workaround and let us know if that helps:
If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
1. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
3. Launch Illustrator and check if you can save the documentIf you use custom…
Enaldi supported this idea ·
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6 votes1 comment · Illustrator (Desktop) Bugs » Colors, Swatches, Patterns · Flag idea as inappropriate… · Admin →Request to Contact Support ·
AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Enaldi supported this idea ·
Wow! This new version is seriously bugged. I just switched to it - what a mistake. I suddenly can't save files. I'm on a PC and have no PDF settings. Unacceptable for $50/month.