Anonymous
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14 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Anonymous supported this idea ·
I'm having the same problem with my Illustrator 2019. I was last able to open the software on Monday with no problems. I'm running Mojave 10.14.2. I updated a month ago, and this is the first time I'm having issues.