Translate Ideas and Comments
Choose language:
There was an error during translation

Theresa

My feedback

  1. 14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    An error occurred while saving the comment
    Theresa commented  · 

    Same thing here. Today it was working fine till a few hours ago, and now it won't even open for more than a second or 2. I tried to uninstall, re-install, shut down, restart, use the CC cleaner tool.. Nothing. lucky the older version is working - except that I'm getting the red screen when I open files! Is there a fix anytime soon coming!

    Any help would be appreciated!

    2018 Macbook Pro, running macOS Mojave 10.14.2 32GB Ram, 2.9GHx intel Core i9

Feedback and Knowledge Base