Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
An error occurred while saving the commentTheresa commented
Same thing here. Today it was working fine till a few hours ago, and now it won't even open for more than a second or 2. I tried to uninstall, re-install, shut down, restart, use the CC cleaner tool.. Nothing. lucky the older version is working - except that I'm getting the red screen when I open files! Is there a fix anytime soon coming!
Any help would be appreciated!
2018 Macbook Pro, running macOS Mojave 10.14.2 32GB Ram, 2.9GHx intel Core i9