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Theresa

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    13 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Theresa commented  · 

    Same thing here. Today it was working fine till a few hours ago, and now it won't even open for more than a second or 2. I tried to uninstall, re-install, shut down, restart, use the CC cleaner tool.. Nothing. lucky the older version is working - except that I'm getting the red screen when I open files! Is there a fix anytime soon coming!

    Any help would be appreciated!

    2018 Macbook Pro, running macOS Mojave 10.14.2 32GB Ram, 2.9GHx intel Core i9

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