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    13 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    yeabtsega commented  · 

    I upgraded to the latest illustrator(2019), but it crashes frequently while I am in the middle of working. I tried re-installing it but the crashes did not stop. I found a loophole that might help though. Go to Edit> Preferences> and set the data recovery time to 30 seconds. And make sure to hit CTRL+S ( save) every now and then, like every two or three minutes... I hope it helps.

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