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Ellie

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  1. 18 votes

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    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

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    Ellie commented  · 

    I was activating fonts from Adobe fonts, but somehow it doesn't appear on my illustrator no matter how many time i retry... it doesn't sync for some reason even though it says it is activated on the adobe font. Font: Freight Neo

    Ellie supported this idea  · 

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