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Tyler Williams

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  1. Can't save files in Catalina

    74 votes

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    91 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

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    Tyler Williams commented  · 

    I too am seeing the issue with not being able to save--as well as potentially related issues, such as not being able to see menu windows expand (tools are not visible to choose from when clicking on buttons). The later issue is occurring for me in AI CC 2019 and AI CC 2020.

    I gather that this was addressed with a patch in November 2019. Any suggestions as to how to proceed?

    I am using the latest versions of both Catalina and CC AI.

  2. MacOS Full Screen Mode

    80 votes

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    29 comments  ·  Illustrator (Desktop) Feature Requests » User Interface  ·  Admin →
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    Tyler Williams commented  · 

    Adobe, please restore the basic OS Full-Screen functionality. We do not understand why this change was introduced and do not see the benefit. Work Spaces are nice but should not come at the cost of this useful function.

    I use full screen to quickly maneuver between apps. On Mac, a simple three finger lateral swipe moves between open apps, which is super handy. This is valuable functionality.

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