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lauren

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  1. 7 votes

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    lauren commented  · 

    I have the same issue. I’m using the freeform gradient on outlined text (compound path) for a logo. I have no problem adding points/changing colours, however the gradient will not scale with the compound path - depending on the percentage of the scale the gradient either drops/loses some coloured points, all points disappear completely (left with no fill) or the an unknown error occurs [stex]. All my software is fully up to date as is my OS... please can someone help on this issue?

    lauren supported this idea  · 
  2. 200 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

    lauren supported this idea  · 

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