Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.kai commented
I have been waiting to be helped on Chat Support. Its been 3 hours of wait with 3 people transferring me to the wrong department each time. The issue is not fixed yet. Can somebody tell me specifically what needs to be done? What did the support from Chat do? Anyone remember?