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1. Welcome screen not opening

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   2 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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   CaptainMike commented  ·  Mar 17, 2019  ·  Edit…  ·  Delete…

   Problem:
   The starting screen in Illustrator keeps loading and never really loads (see attached for screenshot).

   When it started:
   It only started yesterday.

   What I've tried so far:
   I uninstalled Illustrator and tried re-installing but that didn't help.
   I uninstalled Illustrator and then uninstalled Creative Cloud desktop app and re-installed both, it didn't help.
   I deleted all of the Illustrator settings from AppData, still, it didn't help.

   Help?!

   Save Submitting...
   CaptainMike supported this idea  ·  Mar 17, 2019