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Frank Cugini

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  1. 18 votes

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    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to and .

    Frank Cugini supported this idea  · 
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    Frank Cugini commented  · 

    I am having the same issue...
    I have logged out, rebooted, and logged back in several times. Even tried to completely reboot my computer to see if that helped.

    Please help...

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