Translate Ideas and Comments.
Choose language:
There was an error during translation

Jess

My feedback

  1. 28 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    37 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue. Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly confirm if you are still facing this issue with the latest version of Adobe Illustrator?

    2) If yes, could you kindly follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    Jess commented  · 

    Version 24.0.3 is AWFUL!!! I have never been so frustrated!

    - Every file I save is no longer able to open due to error. The same file can be open on my coworkers computer without issue.
    - Slow saving or updating the file.
    - Crashing constantly.
    - I would have to restart Mac laptop in order to keep working.

    I had to uninstall and reinstall an older version. No issues so far!

    Jess supported this idea  · 
  2. 648 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    422 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Jess supported this idea  · 
  3. 5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Jess commented  · 

    I had the same issue. I restarted my computer and now my illustrator is saving the pdfs correctly. I am happy it is an easy fix.

Feedback and Knowledge Base