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1. Illustrator crashes when trying to open any type of file

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   1 comment  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   Ryan Johnson commented  ·  April 18, 2019  ·  Edit…  ·  Delete…

   This is a generic error.

   See my diagnosis here:
   https://forums.adobe.com/message/11034915#11034915

   The GPU acceleration code is bugged and does not play well with globally-set GPU settings.

   And hire me, if you can.

   Save Submitting...

2. Illustrator keeps crashing when opening files or when creating a new file.

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   1 comment  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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   Ryan Johnson commented  ·  April 18, 2019  ·  Edit…  ·  Delete…

   This is a generic error.

   See my diagnosis here:
   https://forums.adobe.com/message/11034915#11034915

   The GPU acceleration code is bugged and does not play well with globally-set GPU settings.

   And hire me, if you can.

   Save Submitting...

3. crash while opening file

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   1 comment  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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   Ryan Johnson commented  ·  April 18, 2019  ·  Edit…  ·  Delete…

   This is a generic error.

   See my diagnosis here:
   https://forums.adobe.com/message/11034915#11034915

   The GPU acceleration code is bugged and does not play well with globally-set GPU settings.

   And hire me, if you can.

   Save Submitting...