crash while opening file
crash when opening a file.
2
votes
Anonymous
shared this idea
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Ryan Johnson
commented
This is a generic error.
See my diagnosis here:
https://forums.adobe.com/message/11034915#11034915The GPU acceleration code is bugged and does not play well with globally-set GPU settings.
And hire me, if you can.