crash while opening file
crash when opening a file.
Anonymous shared this idea
Request to Contact Support · Ashutosh Chaturvedi responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Ryan Johnson commented
This is a generic error.
See my diagnosis here:
The GPU acceleration code is bugged and does not play well with globally-set GPU settings.
And hire me, if you can.