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Loren

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  1. missing fonts logged in error

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    14 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

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    Loren commented  · 

    Anish, when are you going to fix this. I'm having the same issue and your Kb Article link no longer works. How long are you going to ignore this?

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