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Miguel Manrique

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  1. Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1

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    11 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

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    Miguel Manrique commented  · 

    Hi also happens to me I have to try several times until the program finally open, I'm using MOJAVE version 10.14, MacBook Pro (Retina, Mid 2012), Processor 2.6 GHz Intel Core i7, Memory 16 GB 1600 MHz DDR3, Graphics NVIDIA GeForce GT 650M 1 GB
    Intel HD Graphics 4000 1536 MB

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