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Andreea

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  1. Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1

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    11 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

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    Andreea commented  · 

    macOS Mojave 10.14.5
    Illustrator 23.0.3
    MacBook Pro 15inch, 2018

    Stops when loading. Tried multiple times, it just fails and says the app is not responding, remaining in the dock, no other windows showing.What should be done?Thanks,
    Andreea

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