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6 votesCompleted (Comments Open) · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Closing this thread as completed as it is fixed on the user machine.
With Best Regards,
An error occurred while saving the comment An error occurred while saving the commentDarren Manden commented
Running into this as well. What was the fix that Natalie used?
An error occurred while saving the commentDarren Manden commented
For anyone else who runs into this issue and has an Asus motherboard, this might be a fix:
Uninstall Sonic Suite, and Sonic Radar. Restart your computer.
These come with the mobo, so throw them out, and weirdly enough, you should no longer have the issue with the second monitor.Darren Manden shared this idea ·
@Antonio - I came across a workaround yesterday, but unfortunately I think that it only applies to Asus hardware, though maybe Gigabyte have a similar workaround?
Basically I learned that a couple of bits of software (Sonic Suite, and Sonic Radar - not to be confused with the once proud blue hedgehog) that come with Asus hardware seem to cause quite a few issues with Adobe apps on the second monitor.
My solution was to uninstall both, and restart, and so far things appear to be looking up. It's super-bizarre as these are items related to audio and, so far as I can tell, nothing else...so...yeah. Weird. Maybe look into whether there's some equivalent on your end? Hopefully there is.