Illustrator Crashes when Opening File on Second Monitor
Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.
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Natalie
shared this idea
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Closing this thread as completed as it is fixed on the user machine.
With Best Regards,
Raghuveer Singh
Illustrator Team
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Shana Rihn
commented
I FIXED IT! thanks to a comment in other forum. In Ilustrator go to Edit>Preferences>Performance and disable gpu performance box.
This worked for my gpu amd radeon rx 590
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Shana Rihn
commented
Please I still have this issue. Can somebody help?
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Darren Manden
commented
@Antonio - I came across a workaround yesterday, but unfortunately I think that it only applies to Asus hardware, though maybe Gigabyte have a similar workaround?
Basically I learned that a couple of bits of software (Sonic Suite, and Sonic Radar - not to be confused with the once proud blue hedgehog) that come with Asus hardware seem to cause quite a few issues with Adobe apps on the second monitor.
My solution was to uninstall both, and restart, and so far things appear to be looking up. It's super-bizarre as these are items related to audio and, so far as I can tell, nothing else...so...yeah. Weird. Maybe look into whether there's some equivalent on your end? Hopefully there is.
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Antonio
commented
I'm trying to solve the same issue on my Aero15 RTX 2080... If I open the file on the laptop monitor, everything is fine. If I open the file on my external monitor, AI freezes. Disabling GPU it works.. Any fixes?
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Darren Manden
commented
Running into this as well. What was the fix that Natalie used?
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Chris Williams
commented
This issue is not fixed for me.
File opens fine on primary monitor.
Drag Illustrator to 2nd monitor, and I can work in and save the file.
Open another file in the 2nd monitor and it freezes and crashes.Try to open a file from the start in the second monitor and it freezes and crashes. Disable GPU performance and it works. My GPU is the RTX NVDA with 8GB ram so it definitely can handle the display issue. And like I Said, I can work in the file just fine if I open it first from the primary display and then shift over to the secondary.
Hopefully Adobe fixes soon!
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mark
commented
how did you fix the issue? still happening to me.
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Josh
commented
How can this be fixed. My second screen is doing this as well
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Natalie
commented
works now :)