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Alexis Guerrier

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    37 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Raghuveer Singh [10:04 AM]

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

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    Alexis Guerrier commented  · 

    I am also having this problem. I’ve recently purchased Adobe Illustrator a day ago and whenever I do a stroke with my Hp pavilion X360 pen, it crashes 5 seconds later. The mouse is completely fine, but once I use the pen it immediately shuts down.

    Please fix this, I would hate to have to get a refund.

    Alexis Guerrier supported this idea  · 

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