Skip to content

Kenny Schackart

← Adobe Illustrator

My feedback

1 result found

  1. illustrator crashes when using surface pen to draw

    30 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    38 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

    An error occurred while saving the comment
    Kenny Schackart commented  · 

    I have an HP Spectre x360 with pen that came with the laptop. Illustrator crashes within seconds of trying to use the pen with the software. It makes using this expensive software incredibly difficult, and all but impossible for certain tasks. This must be addressed.

    Kenny Schackart supported this idea  · 

Feedback and Knowledge Base

(thinking…)