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   3 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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   Johanna commented  ·  Sep 14, 2019  ·  Edit…  ·  Delete…

   I am having this problem as well. Once the menu turns gray, all I can do is force quit the app. Restarting the app does nothing. I've found the only solution is to uninstall Illustrator and install it again.

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