25 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Apologies for the inconvenience caused to you by this issue.
Since there are lot of issues mentioned in this single thread & we need to escalates them one by one, we are closing this thread as we are not able to repro these at our side.
Please create individual threads for each of the issues.
You can also email to rbhunwalATTHERATEadobeDOTcom so that we can have an online session to see what is happening on your system & then isolate these issue further.
With Best Regards,
An error occurred while saving the commentAnonymous commented
illustrator keeps crashing when opening files.
Have tried all FAQ's etc and does not work.
Clearing preferences work for a short period, then the issue starts again.
This method is not efficient having to reset / loose your preferences all the time.
Could it be Hardware that causes this ? - PC is brand new with Top of the line gear so i do not see why this could be. - 9900k, 32gb ram 3000ddr4, 512gb 970pro....