26 votesRequest to Contact Support · AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentAnonymous commented
illustrator keeps crashing when opening files.
Have tried all FAQ's etc and does not work.
Clearing preferences work for a short period, then the issue starts again.
This method is not efficient having to reset / loose your preferences all the time.
Could it be Hardware that causes this ? - PC is brand new with Top of the line gear so i do not see why this could be. - 9900k, 32gb ram 3000ddr4, 512gb 970pro....