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1. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

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   157 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom Adobe PDF presets then follow below steps
   1. Go to Edit > Adobe PDF Presets
   2. Check PDF compatibility of PDF presets that are not default
   3. Make a note of presets that use PDF compatibility version 1.3
   4. Quit Illustrator
   5. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   6. Move the presets identified in step 3 out of this folder
   7. Launch Illustrator and check if you can save the document

   3)Please share your preset folder in a Zip File
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings

   4)Please try the below mentioned workaround and let us know if that helps:

   Steps:
   i)Launch Illustrator
   ii)Open preference by pressing “Cmd+K”
   iii)Go to “File Handling & Clipboard”
   iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
   v)Click ok
   vi)Try to save file and let us know if that helps
   If it is still reproducible
   i)Open preference by pressing “Cmd+K”
   ii)Go to “File Handling & Clipboard”
   uncheck “Save in background”
   iii)Click ok
   iv)Try to save file and let us know if that helps

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom… more

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   Geographik commented  ·  Nov 9, 2019  ·  Edit…  ·  Delete…

   Exactly what is happening to me, I am using Mojave version 10.14.6 (18G103)

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   Geographik commented  ·  Nov 9, 2019  ·  Edit…  ·  Delete…

   Btw. Just upgraded to the new CS 2020 on Illustrator and Photoshop.

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   Geographik commented  ·  Nov 9, 2019  ·  Edit…  ·  Delete…

   I am unable to save any files as .ai file, new or old. It simply says "An unknown error has occurred", I have to save as an eps or PDF. This is really worrying. I also cannot copy and paste vector objects into Photoshop now, it won't allow me to do it and says "operation can't complete because of an unknown error" [CANF]. Then when I close this warning box it says "Could not complete the paste command because the clipboard data is empty or invalid". This is completely destroying my workflow and work in general.

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   Geographik commented  ·  Nov 7, 2019  ·  Edit…  ·  Delete…

   After updating to Illustrator 2020 I can now no longer save any files as .ai files, I have to save them as another format. This includes new documents and old ones I am resaving. I am using macOS Mojave 10.14.6

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   Geographik supported this idea  ·  Nov 7, 2019