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I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment An error occurred while saving the commentjoe rozsa commented
I too have this same issue with the 2020 version. Looking at the things you asked a previous poster for I can tell you that I've tried the following:
Save as PDF with no special or custom settings (anywhere)
Save a copy with no special or custom setting (anywhere)
Doing the above to a local drive and an external drive.
The file I was trying to PDF is very basic. Black only. I'm running MAC OS 10.13.6
The result I get regardless of what I do with and without custom settings is attached.
I don't need to tell you that this is a serious problem. 80% of my day is spent in Illustrator.joe rozsa supported this idea ·
Okay... interestingly enough, I reinstalled the 2019 version so that I could get my work done. Everything in that version works well. In my email a fellow Illustrator user commented that he also reinstalled 2019, then tested making a PDF out of 2020 and it worked. Well... I too tried it, and it works. The only thing different that I didn't do was delete the 2019 version like Dennis did. There is an option to delete older versions when updating programs... I would not check that box. Let both versions live on you machine if you have the space to do so. Thanks Dennis!