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joe rozsa

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  1. 8 votes
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    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App:

    Thank you for all the feedback. Keep it coming!

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    joe rozsa commented  · 

    Okay... interestingly enough, I reinstalled the 2019 version so that I could get my work done. Everything in that version works well. In my email a fellow Illustrator user commented that he also reinstalled 2019, then tested making a PDF out of 2020 and it worked. Well... I too tried it, and it works. The only thing different that I didn't do was delete the 2019 version like Dennis did. There is an option to delete older versions when updating programs... I would not check that box. Let both versions live on you machine if you have the space to do so. Thanks Dennis!

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    joe rozsa commented  · 

    I too have this same issue with the 2020 version. Looking at the things you asked a previous poster for I can tell you that I've tried the following:
    Save as PDF with no special or custom settings (anywhere)
    Save a copy with no special or custom setting (anywhere)
    Doing the above to a local drive and an external drive.

    The file I was trying to PDF is very basic. Black only. I'm running MAC OS 10.13.6

    The result I get regardless of what I do with and without custom settings is attached.

    I don't need to tell you that this is a serious problem. 80% of my day is spent in Illustrator.

    joe rozsa supported this idea  · 

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