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15 votesCompleted (Comments Open) · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.
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Since updating to Mac iOS Catalina 10.15.1 and Illustrator 24.0, I continue to be unable to access most (but not all) of my old .ai files. I've tried uninstalling Illustrator 24.0 and reinstalling the prior version to no avail. Problem persists. Illustrator Error message is "Could not read the file became the plug-in could not read this file." I cannot begin to tell you how upsetting/frustrating this problem is. It is having a major impact on my business. Clearly I am not the only one with this problem...Surely there is a fix for this. Please advise!
~ Melanie Ketelhohn