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Ben Grim

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  1. illustrator crashes when using surface pen to draw

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    38 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

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    Ben Grim commented  · 

    I have also experienced Illustrator crashing after about 3-5 minutes of use - just as of today. I am extremely hopeful that this problem will be fixed soon, like before the end of the year. I just got a brand computer, an HP spectre with great system specs, 1 TB SSD, 16 GB RAM and today, I started using illustrator and it simply will not work, it just crashes. I pay monthly for this, and to not be able to use it is frustrating.

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