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Mallory

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  1. 10 votes
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    Hi,

    Apologies for the inconvenience caused. Please provide some information in order to reproduce the issue on our end. Please provide the below information –
    The version of Illustrator you are using ?
    Hardware details?
    Your operating system?
    Is this happening even with a small file?
    Can you please share the file with which this is happening every time you save on server?

    This will help us to investigate into the issue.

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    Mallory commented  · 

    I am having trouble all of a sudden exporting my illustrator file into photoshop format. I am forced to save files on my external hard drive while working since my company's server doesn't work well with my MAC, and my local hard drive on my MAC doesn't have enough space to support all the files i work on day and and day out (there is a LOT). I wasn't having issues with this export process until this morning all of a sudden. I do it all the time as i create email creative for my digital team in illustrator but they need it in photoshop format in order to program the emails to go live. So of course every email i design needs to be exported to PSD. The agent i chatted with has a temp work around to export to my local desktop, but unfortunately that's not going to be a long term solution for me and the problem needs to be addressed and get back to working the way it was. Please fix this problem ASAP!!!!

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