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  1. PDF gets saved and viewed as 'This is an Adobe Illustrator file that was saved without PDF content'

    34 votes

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    51 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you get a PDF exported that gets viewed as 'This is an Adobe Illustrator file that was saved without PDF content' stamped messages, please send these to sharewithai@adobe.com and tell exactly what method you used to create it (Save Aa, Export As, Asset Export), with what parameters specifically.

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    Anonymous commented  · 

    Here is the solution Adobe sent me:

    • Close Illustrator.

    • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.

    • In the Go To Folder dialog box, type "~/Library". Click Go.

    • Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old
    Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old

    • Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old

    • Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.old

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    Anonymous commented  · 

    This was sent to me by Adobe and it worked.

    Here is the solution Adobe sent me:

    • Close Illustrator.

    • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.

    • In the Go To Folder dialog box, type "~/Library". Click Go.

    • Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old
    Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old

    • Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old

    • Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.old

    An error occurred while saving the comment
    Anonymous commented  · 

    Here is the solution Adobe sent me:

    • Close Illustrator.

    • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.

    • In the Go To Folder dialog box, type "~/Library". Click Go.

    • Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old
    Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old

    • Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old

    • Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.old

    An error occurred while saving the comment
    Anonymous commented  · 

    "This is an Adobe® Illustrator® File that was saved without PDF Content." I get this message in the file when I open up the pdf I saved from Illustrator. How do I get my pdf that I save in Illustrator to save correctly? My programs updated on their own, so I have the latest update.

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    I am also having this problem. If I open the ai file in Adobe Acrobat I can make the pdf work but that is a pain if you have multiple layers.

  2. "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"

    6 votes

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    11 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Anonymous commented  · 

    GERRR. This is happening to me too. I had to open the ai file in Acrobat and save it as a pdf. This is NOT convenient.

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