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Sammy Boshears

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    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    Sammy Boshears commented  · 


    So, all of this happened last Friday and it was consistent throughout the day. I have reinstalled illustrator multiple times and restarted my computer multiple times. I log onto my computer this morning and see that there is an update for 24.0.1 for Illustrator (which really confused me because I had just reinstalled and updated it before I left work Friday). I installed it and so far I haven't been able to duplicate the problem. If it happens again I'll try your solution!

    I don't know what's going on with Adobe lately but having inconsistent bugs is frustrating and honestly gives me a sense of uneasiness working with their apps. Especially prolonged periods on my server. I've never felt nervous of losing work on an Adobe app before.

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    Sammy Boshears commented  · 

    This issue is NOT fixed.

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    Sammy Boshears commented  · 

    I've seen a few forms similar to my problem but there are a few differences so I'm opening a new ticket.

    I'm on Illustrator 2020 (24.0.1) and on OS Mojave (10.14.6). *I cannot update to Catalina because a lot of my company's software doesn't support Catalina.*

    When saving .ai files I get an error saying that it cannot save due to some unexpected error. I can save under a different file name but then when I try to save that file the error happens again.

    I have uninstalled and reinstalled Illustrator 2020, and I have reset my preferences and presets because I have seen a solution where this bug had to do with a PDF Flattener Preset (I don't know if that is still the case). When I apply the "solutions" I am able to save only one .ai file normally. But when I try to open and save another .ai file I get the error again.

    It appears that I have no issues saving it locally (to my desktop), but the issue happens when I'm saving it onto a server. I work in a company where having access and being able to work directly from our servers is crucial for our work. Being limited to only working on my local drive is not efficient when trying to make turn-arounds.

    Maybe others are having the same issue?

    *Previous versions of Illustrator have no issues. This error doesn't occur. So the problem has to be with Illustrator 2020.*

    Sammy Boshears supported this idea  · 

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