16 votesCompleted (Comments Open) · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Closing the ticket as there were no users reporting issue in the last released builds.
Aishwarya G Gadodia
An error occurred while saving the commentJames commented
SOLVED: hold ALT+CTRL+SHIFT while .Ai is starting
Angi Wren commented · July 17, 2019 21:24 · Flag as inappropriate
This worked for me - https://helpx.adobe.com/illustrator/using/setting-preferences.html