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Workspaces not working, all panels hidden on start up.

Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

Windows 10 Pro, 64 bit
Intel i7-7700
16GB Ram
GeForce GTX 750 Ti

17 votes

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  • Stacy Dopson commented  ·   ·  Report

    No answers of course - Adobe has no answers for this - workspaces just decide to disappear. No drop down, no way to call it up again. This has been frequent for 20 years
    Sure reset, the application on install and erase all my settings.
    That's the ******* answer adobe has. That's it...

    They are not going to fix it

  • Dan commented  ·   ·  Report

    Oh its happening to me... MacBook Pro 2021 - Illustrator 27.5.

    AI, PS AND INDD ALL FORGET MY WORKSPACES TOO.

    YOU HAVE NO IDEA HOW MUCH TIME THIS HAS COST ME!

    ******** ADOBE, GET YOUR S**T TOGETHER, you are driving me NUTS!

    YOUR SOFTWARE IS SO BUGGY THESE DAYS... THE WORST IT'S EVER BEEN... BY FAR!

    What kind of MORONS do you have working there doing the app updates? Or are you paying chimpanzees?

  • Rob Hutchings commented  ·   ·  Report

    Just experienced this today - imagine it's gonna be a case of trashing my preferences and rebuilding but why can't there be an option to automatically backup these critical files so often corrupted?!

  • TTNMG commented  ·   ·  Report

    I still have this issue. It's very frustrating.

  • JeremyB commented  ·   ·  Report

    Illustrator keeps app data from previous update versions stored separately on your machine. I was able to delete the current workspace file and replace it with the same file from the previous illustrator version.

    I found the workspace files here: (windows machine)

    Current (illustrator 24):
    C:/User/(my user acct)/AppData Roaming/Adobe/Adobe Illustrator 24 Settings/en_US/x64/Workspaces

    Previous (illustrator 23):
    C:/User/(my user acct)/AppData Roaming/Adobe/Adobe Illustrator 23 Settings/en_US/x64/Workspaces

    Restarted illustrator and worked perfectly.

  • Ethan Boon commented  ·   ·  Report

    go to the AppData folder and delete a file call Adobe illurstrator Prefs and it will work perfectly

  • Tim commented  ·   ·  Report

    Same issue today!!!

  • dc commented  ·   ·  Report

    Same thing, fix it Adobe!!!

  • Bob commented  ·   ·  Report

    I have the same problem. Workspace is gone, no workspace presets work. Reset, New workspace greyed out.

    EDIT: I went into the AppData folder and deleted all of the Workspace presets. It's working again.

  • Anonymous commented  ·   ·  Report

    Is there any resolution to this? I'm having the same issue and it's making Illustrator unusable.

  • Edward Groves commented  ·   ·  Report

    Im having this issue, please help. I cant reset my workspace, no windows are showing, unless I click each one manually.

  • Jenn commented  ·   ·  Report

    Same issue, please help!!

  • Oana Savu commented  ·   ·  Report

    Hi,
    Any solution for this issue?
    I have the same problem.
    It's pretty annoying.

    Hope for an answer.
    Thanks.

  • Kieran commented  ·   ·  Report

    Yes, this is happening to me as well. Close illustrator and everything disappears again after manually opening up toolbars etc...
    I have the greying out thing as well re the reset workspaces..
    Frustrating.

  • Michael Lewis commented  ·   ·  Report

    I am having the same issue. Manage Workspaces and New Workspaces are greyed out in AI.

    AMD Ryzen 5
    Windows 10 64bit, Home
    GeForce GTX750 Ti

  • Heather commented  ·   ·  Report

    Was there an answer to this issue? I am currently experiencing the same issue, so it could not have been the user's machine alone.

Illustrator (Desktop) Bugs: User Interface

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