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Andrea

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Andrea commented  · 

    I actually tried something and it seemed to have fixed the problem. I haven't been able to duplicate the issue i was having, so, so far, so good.

    What i did was go into Illustrator/Preferences/File Handling & Clipboard

    I unchecked Automatically Save Recovery Data Every:
    and unchecked Turn off Data Recovery for complex documents

    Clicked okay.
    Shut Illustrator down and restarted.

    Then I went back in and turned them back on. (Meaning I checked the boxes back on)

    Error message never came back.

    An error occurred while saving the comment
    Andrea commented  · 

    I actually tried something and it seemed to have fixed the problem. I haven't been able to duplicate the issue i was having, so, so far, so good.

    What i did was go into Illustrator/Preferences/File Handling & Clipboard

    I unchecked Automatically Save Recovery Data Every:
    and unchecked Turn off Data Recovery for complex documents

    Clicked okay.
    Shut Illustrator down and restarted.

    Then I went back in and turned them back on. (Meaning I checked the boxes back on)

    Error message never came back.

    An error occurred while saving the comment
    Andrea commented  · 

    I am having the same issues after i installed Illustrator 2020 and upgraded my OS to Mojave. I tried some suggested fixes, but none of them seem to work. Waiting for Adobe to resolve this issue.

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