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Shawn

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Shawn commented  · 

    The issue is caused by macOS flagging the file as open when the file is selected while Finder is in Preview mode. Make sure the Finder is NOT in Preview mode and try again. Or, if you insist upon using Preview mode, after opening the file select a different file so that the Finder's focus is not on the file you are trying to work on. This applies to working with local files as well as files saved to network shares.

    Let me know how it goes! :-)

    An error occurred while saving the comment
    Shawn commented  · 

    The issue is caused by macOS flagging the file as open when the file is selected while Finder is in Preview mode. Make sure the Finder is NOT in Preview mode and try again. Or, if you insist upon using Preview mode, after opening the file select a different file so that the Finder's focus is not on the file you are trying to work on. This applies to working with local files as well as files saved to network shares.

    Let me know how it goes! :-)

    Shawn supported this idea  · 

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