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Jenn S

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  1. 72 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    Jenn S supported this idea  · 
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    Jenn S commented  · 

    updated and still having this issue.

  2. 3 votes

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    Jenn S supported this idea  · 
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    Jenn S commented  · 

    Same problem. Illustrator sometimes saves, sometimes doesn't. And if it does, it won't let me open the saved file. It says it is locked or in use, when it is not.

    It also won't let me save as a PDF.

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