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Cherie Alexander

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ if you face difficulty in update.
    Or get in touch with us at any of the other support channels –

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Cherie Alexander commented  · 

    I had this happen and it was due to installing a ttf and otf font for the same font by accident. I uninstalled all my fonts including the system and still have issues with having done that. In the end I believe I only needed to delete the registry entries for just the fonts that I installed both versions. The issue is in your registry though and there are a couple of places these fonts live. I uninstalled and deleted fonts but would still have them show up in Illustrator and the problem with the font drop down menu not working persisted. I finally found all the folders within the registry where they existed and could delete just fonts in question. It solved the issue. You do not need to get creative cloud to solve it.

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