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Ian Wetton

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  1. 17 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi ,
    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:
    Kindly provide us with below information .
    Mac:-
    1. /Users//Library/Preferences/Adobe Illustrator 25 Settings
    2. /Users//Library/Preferences/Adobe
    Windows :-
    1. C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    2. C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator.
    Copy the folders present at above location and mail them to us at sharewithai@adobe.com
    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let us know (sharewithai@adobe.com) about your available time so that I can schedule a remote screen sharing session accordingly.
    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks & Regards,
    Adobe…

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    Ian Wetton commented  · 

    I also experience this issue every day. It is really frustrating to have to go into isolation mode just to delete the anchor point you've highlighted rather than the one below it! Please fix this ASAP.

    Ian Wetton supported this idea  · 
  2. 19 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ian Wetton supported this idea  · 

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