Kerstin R.
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15 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I had this problem, but figured out that the images were just waaaay too big to trace. Once sized down I had no problems. Might make the letters a bit wonky, but that's a pretty easy fix! Just delete the existing letters and add them back on with a text box and create outlines. Hope this helps!