Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentKerstin R. commented
I had this problem, but figured out that the images were just waaaay too big to trace. Once sized down I had no problems. Might make the letters a bit wonky, but that's a pretty easy fix! Just delete the existing letters and add them back on with a text box and create outlines. Hope this helps!