Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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trace does not trace. comes up with a [cant] code. then a white screen. just got the trial to see how I like it.. have a few days left. any help ?