Mieke

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  1. CC Library complains about Legacy format in AI 2020

    13 votes
    14 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reaching out.

    Kindly try out the following steps as the resolution for this issue -
    1. Close Illustrator in-case it is already open
    2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
    3. Take backup of this somewhere
    4. Delete the original folder
    5. Re-launch Illustrator

    Thanks
    Ankit Goyal

    Mieke supported this idea  · 
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    Mieke commented  · 

    Can confirm, that this problem is valid - with some restrictions.

    I created an object in 24.1.2 and tried to add it to the library. Same error as described in this topic.
    Then I saved this file and tried to add it to the library with the following versions: 24.1.1, 24.0.2 and 24.0
    Every version was showing the legacy-warning.

    I then tried to add an object from a NEW file (created in version 24.0) to the library. This worked fine.
    After seeing this, I copied the object from the "newer" file which was originally created in 24.1.2 into a file created with 24.0 and was able to add it to the library as expected.

    Updating to the newest version again brought this issue up again.

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