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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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55 results found

  1. Hold Shift Key to Bring Up Alternative Color UI not working properly

    Hold Shift Key to Bring Up Alternative Color UI not working properly keeps collapsing when I need to change the first %. Please fix

    3 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  2. global color slider occasionally stuck

    We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40"…

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  3. Adobe Illustrator is Changing the Colors Defined in My Swatches?

    I am trying to create a color swatch library that mages the Pantone color manage applications values... But I am noticing when I define a specific swatch and then reopen it the values are different then what I orginially entered.

    4 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  4. Color theme picker tool

    The 'color theme picker tool' is missing from the latest version of Illustrator 22.10?

    Any ideas please?

    3 votes

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  5. where are the solutions! Adobe products are **** after upgrading to El Capitan!

    1 vote

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  6. Issues with changing tint by typing in % value and hitting Return key

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.

    4 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  7. Mac Illustrator CC2018 cannot key in % of Cyan as the tint % of the Swatch

    When create a swatch e.g. 20C 80M 0Y 0K,

    I cannot key in 20 (%) as the tint of that swatch.

    Even use my magic mouse scroll one digit to one digit, next to 19 is 21.

    No digit 20.

    https://forums.adobe.com/message/10125085#

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  8. Adobe Color CC "Adobe Servers not available" [Bug]

    Unfortunately I can't open the expore-rider of adobe color cc when signed in.
    Everything works perfectly, when I'm visiting the webpage https://color.adobe.com as a guest. But when I sign in, which is required to perform any actions, the above mentioned error occures.
    The "Create" and the "My Themes" riders work still perfectly when signed in.
    I've tried it under Edge/Chrome and Firefox. Besides Firefox none of the browsers has Addons installed. I'm running a Windows 10 Machine.

    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Hi ,

    Please accept my sincere apology for the inconvenience.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  9. Colors Display As Black and Blue

    An AI file opens on all our computers except one, with 5 different colors, blue, green, and orange. The one exception opens the file but it renders as black and blue. In all the color settings areas it shows the correct colors but the rendering still doesn't render correctly no matter what you change.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  10. Pencil automatically goes to no color

    Hi, everytime I draw a line with the pencil tool and have the fill with a color ex: black it automatically goes to no color. This randomly just started happening to me.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. Vectors and Paintstrokes Destroyed by Opening in AI CC

    Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not…

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. Illustrator CC won't embed color profile correctly

    Windows 10 64-Bit
    Illustrator 22.0.1

    Whenever I am saving an Illustrator .ai file with the checkbox for embed color profile checked, the resulting file does not have a color profile embedded correctly. When I reopen that file in Illustrator it seems to have the correct profile embedded but in Bridge or InDesign the file appears to have no color profile attached. If I export the same file as .psd file Illustrator embeds the color profile correctly.
    My colormanagment is synched via Bridge.

    6 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. Cannot set tint percentage to C (cyan) value except by sliding cursor

    Illustrator CC 2018
    Windows 10

    If I want to set the tint value of a CMYK colour to the same percentage as the Cyan number (66 in the example below), my only option is to slide the cursor, because typing the value or raching the value with the keyboard arrows don't work.

    This was already an issue with CS6, on both Mac and PC.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  14. Swatches disappear

    I've been experiencing this phenomena in which my swatches would disappear every now and then. One day, I'll have all the default swatches available in the swatch menu, other days, it'll only be the color white.

    1 vote

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  15. Swatch border line problem.

    AI 21.1.0 (64bit) Windows 10, macOS Sierra
    When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
    And export it to PDF, border line still exists.

    1 vote

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