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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. UI Not Scaling Down

    After updating to the 2018 version of Illustrator, I found that the UI wasn't scaling to the proper resolution. I expected it to be proper & have smaller buttons & such. In reality, all of the tools & toolbars are bloated like it's scaled to 200%.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

    6 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  3. release to layers not working

    release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  4. zoom tool?

    did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. exporting svg

    Hi,
    I use Illustrator CC 2017 21.1.0.
    When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

    <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <!DOCTYPE svg [

    &lt;!ENTITY ns_extend &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/Extensibility/1.0/&quot;">http://ns.adobe.com/Extensibility/1.0/&quot;</a>&gt;
    
    &lt;!ENTITY ns_ai &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/AdobeIllustrator/10.0/&quot;">http://ns.adobe.com/AdobeIllustrator/10.0/&quot;</a>&gt;
    &lt;!ENTITY ns_graphs &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/Graphs/1.0/&quot;">http://ns.adobe.com/Graphs/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_vars &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/Variables/1.0/&quot;">http://ns.adobe.com/Variables/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_imrep &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/ImageReplacement/1.0/&quot;">http://ns.adobe.com/ImageReplacement/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_sfw &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/SaveForWeb/1.0/&quot;">http://ns.adobe.com/SaveForWeb/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_custom &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/GenericCustomNamespace/1.0/&quot;">http://ns.adobe.com/GenericCustomNamespace/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_adobe_xpath &quot;<a rel="nofollow noreferrer"
    1 vote
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  6. Panel type and icons are enormous

    I recently upgraded Illustrator. the panels are gigantic. The type is ridiculously huge . the panels are taking up more than half my screen and I need all of them available. How do I get the panels to display nice and tiny and compact like they did before? Am I supposed to buy another graphics card and get a third monitor just to hold adobe panels? Am I really supposed to buy new glasses just for Illustrator just because Adobe can't be bothered to make things a normal type size?

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. We have implemented Scalable UI in new releases. If you are still facing this issue, please upgrade to latest version. If you still face the issue even after upgrading, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

  7. Create New Button Does Nothing

    I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

    Neither Premiere nor Photoshop have this issue.

    Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I…

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. USB iPhone tether connection causes bugs in AI CC 2017 Layers panel

    When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:


    1. Won't allow toggling the lock or eye icons unless clicked several times each.


    2. Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.


    3. Won't allow naming a layer unless done from options.


    4. Won't allow dragging square of an object from one layer to another.


    All resolve upon disconnecting the USB iPhone internet tethering connection.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  9. Color Picker not working correctly

    I'm running Illustrator v23.0.i on a Windows 10

    When I use the Colour Picker to pick up a colour it changes the fill indicator but when I double click the fill box to show the colour makeup it shows Hex 000000

    0 votes
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