Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
55 results found
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Adjustments in gradient slider not applying to grouped objects
When adjusting the gradient slider for a group of objects, only some of the objects are affected by the slider. The rest of the objects don't change. Applies to both linear and radial gradients, but problem more frequent for radial.
(In screenshot, the lower-right corner shows how some of the objects follow the gradient slider adjustment, but the rest of the objects in the group don't change. Using macOS High Sierra and Illustrator CC v23.0.1.)2 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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GPU performance color
Illustrator CC 2019
Mojave 10.14.1Bright RGB red/pink appearing correctly in swatch, but washed out when filling a shape with same colour on artboard.
Only way I've found to fix this is to turn off GPU performance and the colour then appears bright and correct, but with GPU off live drawing is very laggy.
Any fix for this??
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Freeform gradients color stops were altered after crash
Running Mac OS High Sierra and Illustrator CC2019.
While editing one shape with a freeform gradient, Illustrator crashed. Document had been saved prior to the edits. When opening the recovered file, all objects using that freeform gradient had all their color stops altered. Instead of dark brown, med brown and yellow, color stops were changed to use Registration, an unnamed brown and an unnamed pale color. None of those colors matched what had been used prior to the crash. Had to manually go back and redo the freeform gradient.
This feature is going to be really useful but you have…2 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Mad Color (Colour)
Colours are altered opening older files. The colour (color) settings are completely wrong—the idropper doesn't select properly. I tried to do a screen grab to get a sample from it but all the colours fade. The screen grab brought into illustrator then screen grabbed again fades all the colours again!!!! This doesn't happen if I screen grab anywhere else.
2 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Making changes to rgb vector artwork causing color changes
Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.
Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.
Even stranger, after…
6 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator Bug - sometimes the fill color show at different location although actual shape is not.
sometimes the fill color show at different location although actual shape is not.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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gradients dont appear when copying and pasting artwork from illustrator to indesign
gradients dont appear when copying and pasting artwork from illustrator to indesign in the newest update - it worked perfectly last week before the update
3 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Color not applying correctly on selected objects rvsd
I guess one cannot revise/edit one's own report. So here goes. I select an object and try to change the color of the stroke and fill by typing in the hex (?) code, e.g., 050505, and the color does not take. I have to move the circle in the select color box for the color to take and even then it is 50/50 as to whether the color holds. I have never had this problem before and it sure is frustrating now!
4 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Graduated tints apply to unselected objects
Graduated tints apply to unselected objects when I change the colour on the slider. Its really impeding my workflow - in fact its not possible to work with. If I'm working on a large scene, suddenly all of the grads are messed up.
I'm working on a late 2015 iMac running Mojave
3 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can not open a saved .ase color book
With the update to Illustrator CC 2019, I now can not open the .ase color book that we've been using for 3 years.
Please fix this as it is an incredibly inconvenient bug to encounter
1 voteRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Gradients Swatch Box Snaps Back
When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
Its a bug that needs fixing.3 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Swatch name doesn't show
In the new update v23.0, in the swatch options if the spot color is a book color you cannot read the swatch name.
2 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crash while working with Clipping masks
With last update 15.10.2018, I have a troubles. Please see the attach.
1 voteRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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eye dropper
the eye dropper is not picking up stroke weight
3 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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colour themes/swatches/window never work
colour themes/swatches/window never work. Every time I try to do anything within the colour theme window I'm either asked to sign in when already signed in, or I try to create a theme and it 'saves' but doesn't actually do so, and afterward the theme window goes blank and I have to restart illustrator.
And now instead of doing work I'm here writing this and researching alternatives to adobe products. The sign in thing is driving me nuts.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Shapes won't change to colours saved to Libraries
I have multiple colour palettes saved in my Libraries which I will use through Illustrator/Photoshop/Indesign. Frustratingly, as I am in the middle of working on a design using basic shapes (rectangles, ellipses etc) and go to change the colour of that shape by clicking on a shade within my libraries it will not change! The shape will change colour when using colours from the swatches palette always. I end up having to quit Illustrator and restart it then colours from my library will work again.
0 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Colour dissapeared
I've just opened a file I've been working on and all the objects and text colour has gone to white... except for one thing that has been left green... any ideas?
2 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Picking a colour from the Library, randomly opens the colour picker
I've got a shared library with assets and colours to use in the work we're doing. When I have an object selected and I pick the colour from the library, it's 50/50 if the colour picker dialog box is going to open or not. I don't want it to open, I've clicked the colour I want to use, so why does it pop up and get in the way? Really annoying!!
AI 22.1
Windoze 101 vote -
Colour code 000000 (CMYK)
I select 000000 for a colour (in CMYK mode) to create a nice black. This is C91 M79 Y62 K97. However, when I go back, it will still be 000000 but C00 M00 Y00 K100 - which isn't the same? It seems to change at random?
This is on a PC using Windows.
1 voteRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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CMYK sliders don't work when decimals appear
Mac OSX High Sierra Version 10.13.5 Adobe Illustrator 22.1
I am new this month to Adobe Illustrator.
I have been able to use my app for only 3 days in the last 3 weeks. I have a 2 second wheel of death whenever decimals appear instead of the normal number percentages. A few things happen when the decimals appear, either trying to use the sliders freezes the screen as it fades, or I can move the sliders and the decimals disappear, (3 days only), or I have just the decimals and cannot change the colors. Note the shade of yellow…1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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