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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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74 results found

  1. Crash when applying stroke

    Illustrator often crashes when apply stroke to simple path or compound path. Crash seems random and inconsistent but happens 6-10 times a month.

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  2. Freeze during heavy detail

    I'm working on a macOS High Sierra Version 10.13.4 MacBook Pro on Illustrator 22.1

    When I have a detailed design - ie a palm tree with numerous branches. I try and resize it or copy paste it and the program freezes then my whole computer freezes and I have to restart the computer.

    I expect this program to be able to handle designs with heavy detail and not freeze up every single time.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  3. layer panel crashes

    Scrolling in the layers panel on the laptop crashed illustrator
    and all the images disappeared from the recovered file.
    my illustrator version is 22.1 64bit.
    i am running win10 64 bit up to date.
    please fix this I am loosing whole days work due to this.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  4. Line distortion Issue

    I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.

    1 vote
    6 comments  ·  Performance  ·  Admin →
    How important is this to you?

  5. Non-persistant Align To bug is back, Constant Crashes, Etc.

    Non-persistant Align To bug is back, Constant Crashes, Etc. And, I had to reset ever preference after upgrading AI. I don't understand. I was given a fix for AI to install, then the update for AI has the same bugs and whatever. Why Does AI crash all the time, now? It's like, oh no, I did something, time for AI to crash. Why don't you all observe the application being used for something besides overlaying circles?

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  6. Illustrator CC 18 freezing on macOS High Sierra

    Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.

    1 vote
    9 comments  ·  Performance  ·  Admin →
    How important is this to you?

  7. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  8. Pixel Preview option bug

    1. Illustrator CC 2018 (22.0.1)
    2. create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.
    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  9. Macbook completely crashes with Illustrator 2018

    Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
    Thanks for help

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  10. Many Many issues with Illustrator 2018

    1. Ever since I've updated to Illustrator 2018, the program is always lagging and becomes non-responsive. Something simple like selecting "T" for a new text line will stall my program. I've attached my computer specs.

    2. The alt shortcut for brush tool no longer selects color with the eye drop tool. I have to manually select the eyedropper, then switch back to the brush tool which is very frustrating when I need to do this hundreds of times a day!

    3. The startup time has increased dramatically. Showing a blank screen for a couple minutes until the illustrator home screen finally appears. Also…

    1 vote
    3 comments  ·  Performance  ·  Admin →
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  11. Illustrator CC 2017 (macOS 10.13) crashes unexpectedly in High Sierra.

    I was creating a second artboard and about to save my file when the program just crashed. This is the third time this has happened since I upgraded and before I realized there was a compatibility issue. Also, when opening Illustrator first thing in the morning after turning the computer on, it is back to taking a long time to open, usually getting hung up on the Perspective.aip.

    1 vote
    Request to Contact Support  ·  0 comments  ·  Performance  ·  Admin →
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  12. Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    1 vote
    Request to Contact Support  ·  0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  13. Grey Block

    I Keep getting a flashing grey block appear across my artboards. Please help

    1 vote
    3 comments  ·  Performance  ·  Admin →
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  14. Zoom lagging & Overal Speed Issues

    BUG. Files with any substance (not just plain squares) but normal large files are slow and laggy.

    1 vote
    Request to Contact Support  ·  0 comments  ·  Performance  ·  Admin →
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