Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
4 results found
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illustrator crashes when using surface pen to draw
as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.
31 votesRaghuveer Singh [10:04 AM]
Hello,Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.Regards,
Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
Creativity is all around you. -
Severe Lag in Adobe Illustrator When Editing Text and Objects—~15s Input Delay on 2MB File
While working in Adobe Illustrator, I encountered severe performance issues across the entire application. Even with a lightweight file (~2MB), there was an approximately 15-second delay after any action—such as typing text, pressing Enter, or modifying objects. This lag affected not just text input but also general object manipulation and UI interactions.
The issue persisted despite the file being relatively small. I’ve previously worked on significantly larger and more complex Illustrator files without similar lag. This suggests the problem may not be file size-related, but possibly linked to a software bug or compatibility issue.
I attempted standard troubleshooting steps, including…
4 votesThis issue has been fixed in the latest Beta version, 30.8.28.
Please check to see if the issue has been resolved.
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Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool
When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.
Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.
This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.
Uninstalling and re-installing…
3 votesThe fix to this issue is available in Beta 28.1 21 (and above) and Prerelease 28.0.66 (and above). Please check, if you can, and reply back if it works for you.
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Stacked dimensions lagging Illustrator
The dimension around the red outline rectangle is the LAG source... try to move anything, it takes forever. But as soon as you delete the dimensions, the lag is gone. I'm not sure what is going on here.
2 votesExpected to be fixed in Beta 30.6.0.75.
Please try to update and check if the lagging is gone.
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