Subject: Illustrator Beta – Unexpected Crash When Using Pencil Tool with Command Key
Hello,
I’m currently using the Illustrator Beta version and have encountered the following issue:
Issue Description:
After a recent update, the application crashes unexpectedly when using the Pencil tool (N) while continuously holding the Command key during drawing. This crash occurs without any warning, and none of the work is saved, resulting in repeated data loss.
Steps to Reproduce:
Launch Illustrator Beta
Select the Pencil Tool (N)
Begin drawing with the mouse while continuously holding the Command key
After a short period, the application crashes without warning
Is this a known issue?
If so, is there a workaround or a planned fix in an upcoming update?
I would appreciate your confirmation and a prompt response.
Thank you.
on jeom
shared this idea
Thank you for reporting this issue. We’ve attempted to reproduce it on our end, but unfortunately, we haven’t been able to observe the same behavior. To help us investigate further, could you please provide the following information?
- Is the issue still consistently reproducible on your end?
- Have you submitted the crash report via the crash reporter dialog, if one appeared?
- Could you share the machine configuration you’re using .
- If possible, a short screen recording demonstrating the issue would be extremely helpful.
Your assistance will help us resolve this faster. Looking forward to your response.
Regards,
Aishwarya G Gadodia
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Can’t reproduce it on Windows 10. You are on a Mac, I presume?
But what does holding Command does when you draw with Pencil and why holding it?
