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Tiago

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  1. 3 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Print  ·  Flag idea as inappropriate…  ·  Admin →
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    Tiago commented  · 

    I'm having the same problem, it's not the difference between using 100% as 1:1 size for pixel view (that option in general preferences), it's the 100% print size view that's the problem, it is not reliable, consistent or correct at all.

    In my windows 10 PC with an LG 24" display I have to manually set it to 95% for it to respect a real print size, in my work iMac (late 2015, 5K 21.5 display) I have to set it to 103% to achive the same result (real 1:1 size on print documents). The only computer that this worked for me was a mid 2014 mac mini with a Samsung 23" display.

    It would be wonderful, considering that probably the problem it's some kind of miscommunication between display and computer or illustrator, and probably a limitation of the display manufacturers firmware on each individual display, even a connector problema (HDMI tells the computer info about the display, VGA does not, for example), that this value would be user modifiable, to have a truly 100% print size=display size accurate picture.

    This problem is also present in photoshop.

  2. 24 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Tiago commented  · 

    Suffering this same bug on version 25.2.1 on mac.

  3. 2 votes

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    Tiago shared this idea  · 
  4. 12 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Tiago commented  · 

    August 2020, Illustrator 24.2.1 and is still happening.

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