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J Hamilton

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  1. Colour values change on their own! Very frustrating

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    35 comments  ·  Illustrator (Desktop) Bugs » Colors, Swatches, Patterns  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This problem requires an investigation, but not enough data is gathered yet to even start it.


    Please provide these settings to help the team to deal with the problem:

    1. The version of illustrator. OS and GPU model

    2. Your color settings (a screenshot of the Color Settings dialog will do)

    3. A test file with swatches which gets changed

    4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

    Also, please check if the behaviour differs when you disable GPU mode and note that.


    Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.


    It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a…

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    J Hamilton commented  · 

    Do you see this slight color change anywhere else? Example; I'm working on adjusting colors on a CMYK document to get them as close as possible to a separate RGB document. We use a third party color picker to get the color value off the original RGB, and then when we put that into Illustrator CMYK, AI then displays a noticeably different color (not the typical RGB -> CMYK shift) and different number color values. We've spent hours going over the color profiles within AI and matching them between all the programs and other management settings that might be contributing. We only see this inconsistency with AI, very frustrating to type in a CMYK value, and then have it change it the values. We now have to sit and play the toggle game on the palette sliders to correct it. I'm willing to be told I'm totally missing something, but colors changing unexpectedly is a major problem for software like this...

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