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Karin

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  1. 6 votes

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    We have seen this issue specific to macOS 10.15. Enabling “Screen Recording” access right to Illustrator resolved this issue.

    You can change this setting by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application.

    Please try this and reply in comment if the above suggestion worked for you.

    -Rama
    Illustrator Team

    An error occurred while saving the comment
    Karin commented  · 

    This worked, thank you!! This has been driving me nuts.

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