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40 votesRequest to Contact Support · AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded
Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.
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The open AI, don't create a new file, just choose typography, then close AI, then open AI again and THEN create a new file worked for me, too. Silly workaround, but it works.